During her Air India flight from Kozhikode to Mumbai, Veera Jain, an X user, expressed her dissatisfaction on the microblogging site after discovering pieces of chicken in her supposedly vegetarian meal.
Jain took to Twitter, sharing her experience on the flight, which was scheduled to depart at 18:40 but left the airport at 19:40. She revealed that her vegetarian meal contained chicken pieces and reported the issue to the cabin supervisor, Sona, who apologized and mentioned other similar complaints.
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In her tweet on January 9, Jain highlighted the lack of action taken by the crew to inform other passengers about the mix-up in vegetarian meals. The post garnered nearly 6,000 views, with numerous likes and comments. Responding to Jain’s tweet, Air India requested her to share details privately and emphasized the inappropriateness of serving non-vegetarian food labeled as vegetarian, stating it goes against cultural values.
Commenters echoed the sentiment, condemning the incident and emphasizing the need for accountability from the caterer. Suggestions included swift resolution, reimbursement, and a public apology from the airline. Some demanded a thorough investigation, penalties for those responsible, and corrective actions to prevent such incidents in the future.
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The overall sentiment from users was disappointment and sadness, with calls for Air India to take responsibility and ensure such incidents do not recur. The incident prompted discussions about the importance of maintaining food preferences, especially on flights where passengers rely on accurate meal labeling.