IndiGo is criticized by Kapil Sharma for their “shameless” flight delay.
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IndiGo Airlines faced criticism from actor and comedian Kapil Sharma, who expressed his dissatisfaction with the airline after experiencing a significant delay in his flight. According to Sharma, he and other passengers were left waiting for information about their travels for nearly an hour while stuck in a transit bus. The airline reportedly attributed the delay to the pilot being caught in traffic.
In a tweet directed at IndiGo Airlines, Sharma expressed his frustration, questioning the credibility of the airline’s explanation about the pilot’s delay. He highlighted the inconvenience faced by 180 passengers, emphasizing that despite the scheduled 8 p.m. departure, it was already 9:20 p.m. with no pilot in the cockpit. Sharma concluded the tweet with the hashtag “Never #indigo 6E 5149 #shameless.”
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Following the initial delay, Sharma provided updates on the situation, indicating that passengers were being deboarded and informed that they would be accommodated on another plane. However, this process involved returning to the terminals for security screening, adding to the passengers’ frustration.
Director Vivek Agnihotri also experienced a flight delay with IndiGo a few hours before Sharma’s complaint. Agnihotri mentioned a nearly two-hour delay in his flight, expressing dissatisfaction with the lack of communication from the crew or captain during the extended wait. He criticized IndiGo’s handling of the situation, particularly in confining passengers to a passageway with air conditioning and a seemingly troubled crew.
Agnihotri pointed out issues such as littered tissue paper on the floor and unclean toilets, contributing to a negative perception of IndiGo’s crew-to-passenger relationships. He questioned the airline’s use of sophisticated AI programs and suggested that airlines and passengers alike contribute to outrage when there is a lack of interest or arrogance.
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Despite IndiGo’s claim of being “dedicated to being on time,” incidents of flight delays have occurred in the past, with passengers expressing dissatisfaction. Agnihotri noted that airlines are obligated to reimburse a percentage of the airfare if a flight is delayed longer than thirty minutes.
It remains to be seen how IndiGo will address these criticisms and work towards improving its services to avoid such incidents in the future.
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