On Tuesday, a male passenger found himself unexpectedly confined to the restroom for nearly the entire duration of a SpiceJet flight from Mumbai to Bengaluru due to a malfunctioning door lock. The incident occurred on Flight SG-268, which departed from Mumbai at 2 AM on January 16.
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Shortly after takeoff, a passenger seated in 14D attempted to use the restroom but was unable to exit due to a malfunctioning door lock. Despite efforts from fellow passengers and the cabin crew, the door remained stuck. In response, the crew slipped a note under the door, reassuring the trapped passenger that assistance was on the way and advising him to brace himself for an imminent landing.
SpiceJet, in a statement, confirmed that the trapped passenger received support from the cabin crew throughout the flight. The restroom door was eventually opened by an engineer upon the aircraft’s landing in Bengaluru. Medical assistance was promptly provided to the passenger after landing to assess his condition.
Acknowledging the inconvenience caused, SpiceJet announced on Wednesday that the passenger would receive a full refund for the disrupted journey.
The airline representative mentioned that an engineer was dispatched to Bengaluru to address the malfunctioning restroom door, and the issue was successfully resolved. The statement emphasized the immediate attention given to the passenger’s well-being, with medical personnel assessing him as soon as the safety belt indications went off.
In a broader context, recent reports highlight that scheduled domestic airlines received a total of 712 complaints from passengers in December 2023. The complaints, averaging approximately 0.52 per 10,000 passengers carried, primarily centered around issues related to refunds and flight operations. Notably, 705 out of the 721 complaints received by airlines have been successfully resolved.
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According to the Directorate General of Civil Aviation (DGCA), 61.8 percent of the feedback received pertained to flight-related concerns, while 12.8 percent were related to refund issues. Baggage-related complaints accounted for 11.9 percent of the total reported issues.